Which courier do you use?
We use Parcelforce 48 for all our DIY kits and large parcels. Smaller items such as sauces and flours will go by Royal Mail on a tracked service.
What if I’m not at home for the delivery?
Just let the courier know a safe place for your delivery driver to leave your order, then collect it when you get home. If unable to deliver they will return the parcel to the depot and try again the next day. Don’t worry, the food is ambient so there are no worries about shelf life or temperature upon arrival.
Will I be given a window for delivery?
Yes, for delivery of DIY kits. Parcelforce will send you a 2 hour window the day before it is due.
Where and When can I collect my order?
Collection is from our prep kitchen in Surbiton, KT6 7AL. Please email us at firstname.lastname@example.org with what time/date is most appropriate for you and we will do our best to accommodate you.
How long will it take for my delivery to arrive?
We will dispatch all orders 3-7 working days after we have received it. Items are posted out weekly on a Monday.